Lilka Business Policies

Last updated: 10 July 2026

By creating or holding an Lilka Business account, you agree to the policies below. Please read them in full — they cover fees, refunds, account suspension, and account deletion.

Booking fee

Set by MKCTV, shown on your Finance page — never refunded back on a cancelled sale

Cash bookings

No processing fee, but never refundable through MKCTV

Outstanding debt

Recovered from your next payout automatically, or invoiced after 30 days

Unpaid invoice

Account auto-suspends 30 days after an invoice goes unpaid

01 Booking fee

MKCTV charges a booking fee on every ticket sold, shown separately to attendees at checkout alongside the ticket price and the payment processing fee. The rate is set by MKCTV and displayed on your Finance page. This fee is MKCTV's revenue for operating the platform.

02 Refunds

When you refund an attendee, the full amount they paid — ticket price, booking fee, and processing fee — is returned to them. However, the MKCTV booking fee is never refunded back to MKCTV. If the remaining balance on a refunded booking can't cover it, that amount becomes an outstanding balance owed to MKCTV.

If any of that booking's revenue had already been paid out to your bank account before the refund, the amount you were overpaid also becomes part of this outstanding balance — since the underlying sale no longer exists.

Outstanding balances are recovered automatically from your next payout, in full or in part, before any money reaches you. If a balance remains after 30 days with no payout to recover it from, MKCTV may issue a formal payment request or invoice.

03 Cash bookings

If you accept cash at the door for an event, attendees only ever pay the ticket price plus the booking fee — there's no processing fee at all, since no card transaction takes place.

Cash bookings can never be refunded through MKCTV — since the payment never went through Stripe, there's no transaction to reverse. If you enable refunds on an event, this only ever applies to attendees who paid by card; a cash attendee's booking simply won't offer a refund option. Any refund arrangement for a cash booking has to be handled directly between you and the attendee, outside the platform.

The booking fee on a cash booking still has to reach MKCTV. Since cash is collected entirely by hand, there's no automatic way for that fee to be deducted at the point of payment the way it is on a card sale. To account for this:

The moment you mark a cash booking as paid on the Bookings page, the booking fee for that sale becomes an outstanding balance owed to MKCTV — visible immediately on your Finance page and in Outstanding Fees.
If you have any card revenue due to be paid out afterwards, this balance is deducted from that payout automatically, the same way a refund-driven debt is.
If no payout settles it within 30 days, MKCTV will send you an invoice for the amount. That invoice must be paid within a further 30 days of being sent, or your account will be automatically suspended — see Section 6.

In short: a card booking's fee is settled the moment its payout is sent. A cash booking's fee is settled either by a future payout deducting it, or by you paying the invoice directly — but it's owed either way, and the same 30-then-30-day suspension timeline applies.

04 Safety and event standards

If an event is found to breach safety standards or MKCTV's terms, that event may be frozen immediately. Any payouts generated from that specific event are forfeited and will not be released, regardless of the event's financial history up to that point. This is separate from and in addition to any other consequence MKCTV may apply to your account.

05 Passwords and account security

You're responsible for keeping your password confidential. If you use "Forgot password," a one-time code is sent to your registered email — never share this code with anyone, including someone claiming to be from MKCTV. Only one browser session can be logged into your account at a time; logging in elsewhere ends any other active session automatically. If you're logged out unexpectedly with no explanation, contact us.

06 Suspension

Your account may be suspended for a safety/standards breach (Section 4) or for an unpaid invoice past its due date (Sections 2 and 3). While suspended: you cannot create or publish events, and any pending payouts are frozen.

A suspension for an unpaid invoice is lifted automatically the instant the outstanding balance is settled — you don't need to contact us. A suspension for a safety or standards breach requires MKCTV to lift it manually.

07 Account deletion

You cannot delete your account instantly. Instead, you submit a deletion request with a reason, which MKCTV reviews.

Your request will be denied if you have any outstanding financial balance — including booking-fee debt from a refund, an unsettled cash booking fee, or an unpaid invoice — regardless of the reason given. Once that balance is settled (automatically via a future payout, or paid directly), you're welcome to submit another request.

If your request is approved, your account and associated data are deleted, and you'll receive a confirmation email. We're always glad to see organisers come back — you can register again at any time.

08 Changes to these policies

MKCTV may update these policies from time to time. The date at the top of this page reflects the last update. Continuing to use MKCTV Business after a change means you accept the updated policies.

Questions about any of the above? Reach us via Help & Support from your account menu.

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